Frequently Asked Questions (FAQ)
Registration and Subscription FAQs
LX loads/Loadwallet FAQs
MyLX and XBIZ FAQs
VMobile M-Power SIM FAQs
REGISTRATION AND SUBSCRIPTION FAQs
Does subscription to LoadXtreme service expire?
Currently, membership/subscription to LoadXtreme service does not expire. However, the system requires that the account must remain active to avoid being automatically classified as dormant and subsequently deactivated. An account is considered active if it has either made a wallet transfer, load sale, or load wallet replenishment, in the past three (3) years.
What happens if my LoadXtreme account becomes inactive?
An account that becomes inactive for three (3) years will be automatically classified as Dormant. A dormant account shall incur a monthly service charge in the amount equivalent to 35 load wallet credits. Once the account's load wallet balance reaches zero, it will be automatically deactivated.
Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost?
No. In case you bought a new SIM Card to replace your lost or stolen SIM, just register your new number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.
I used a different mobile phone when I registered for LoadXtreme, can I re-register my own phone for my LoadXtreme Subscription Program?
Yes, you can. Just register your number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.
Is my subscription fully transferable or inheritable?
No, your membership with LoadXtreme program is not transferable or inheritable.
Can I have multiple Subscription Programs under my name?
Multiple subscriptions are allowed up to a maximum of three (3). However, please note that LoadXtreme does not give additional privileges or incentives, nor does it provide special preferences to members who willfully buy multiple subscriptions.
What is PIK?
PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK regularly. Maximum allowable digits for the PIK are six (6). When changing your PIK (LX CHGPIK), you must not include spaces.
Where do I get my PIK?
Your PIK shall be provided to you by the LoadXtreme SMS registration system during your subscription registration process.
I forgot my PIK. How do I retrieve it?
You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system. Please note that a service charge may be applied to this type of request.
Can I change my PIK?
Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide.
Can I use other mobile phones to request changes in my account information?
Yes. But for security purposes, we suggest that you avoid doing so.
Can a TechnoUser refer another TechnoUser?
Yes. Under the TechnoUser Affiliate Program (TAP), a TechnoUser can sign-up another TechnoUser. You may download the latest TAP brochure by visiting the resources page of VMobile Technologies (Philippines) Or you may refer to the LX TAP SMS command guide under this FAQ page.
LX LOADS/LOADWALLET FAQs
What are LX Loads?
LX Loads are LoadXtreme Loads. You may also refer to it as 'load wallet' credits. You can use your LX Loads or load wallet credits to ‘retail’ all listed prepaid products. Each time you retail or sell products, the corresponding WSR (wholesale rate) amount of the products will be deducted from your load wallet balance. You may replenish your LX loads by purchasing load wallet credits from Technopreneurs or depositing payments to VMobile accredited banks or bills payment facilities where available. For load wallet replenishment details, click here.
How do I dispense brand-specific prepaid loads to my customers?
You can dispense brand-specific loads to your customers using the LX LOAD command. Please refer to SMS commands section of the online FAQs.
I received a successful loading notification from the system but my customer did not receive the Prepaid Product (PIN-Based, OTA, Insurance). What should I do?
These problems may be caused by telco congestion. Do not send another set of LX LOAD command. By sending an LX RESEND command to the system, you may be able to resend the PIN based products to your customer. Please refer to SMS commands section of the online FAQs. If your LX RESEND command doesn't work, please notify our Customer Service immediately.
My customer received an error when loading the PIN I dispensed, what should I do?
Re-check the product code you used when you requested the load. You can refer to the LoadXtreme Product and Loading Guide included in your TechnoUser Kit. If you’re sure that the product code you sent and that the parameters you used are correct, call the Customer Service Hotline of the telco operator (included in the Product Guide) and ask for help. Usual errors received during PIN loading are problems related to the operator's own system. However, if their customer service assistants advised you that the load PIN you received are invalid or already used by another subscriber, you can notify LoadXtreme Customer Service to assist you. Here are some steps that must be taken first before calling any customer support:
Loading sometimes take too long. Why does this happen?
These problems may be caused by telco congestion during peak hours, especially during holidays. Do not send another set of LX LOAD command.
How do I replenish my LX load wallet?
There are various ways. (1) You can ask from your Technopreneurs to replenish your account. The Technopreneurs may charge not more than 1% of the credit amount as service fee. (2) You can transfer payment to VMobile via Union Bank Bills Payment facility (OTC and ATM). (3) You can send payments to VMobile Technologies by depositing desired amount to VMobile's accredited banks. Please refer to your Quick Guide for more information on these banks.
I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do?
Check if you have already notified VMobile head office of your payment. Notification is being done by sending the necessary LX RELOAD command to the system. Once the notification is sent, your account shall be replenished as soon as your deposit has been verified. Take note that posting period of your deposit varies depending on bank policies, but commonly, load wallet replenishments via over-the-counter deposits will be credited to your LX account the next banking day. Please refer to SMS commands section of the online FAQs for the proper command format.
What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card?
Call our attention immediately. Contact LoadXtreme Customer Service Hotline.
Note: Do not include '<' or '>' when sending your SMS commands
TO MANAGE ACCOUNT:
Check Load Wallet Balance
Change Registered Cellphone Number
TO SIGN-UP TechnoUsers (Technopreneur Command ONLY - 54 series)
Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs..
TO SIGN-UP TechnoUsers (TechnoUser command ONLY)
TO SELL LOADS:
Over-the-Air Electronic Loads (OTA)
Variable Denomination OTA (Pa-piso-pisong dagdag)
Electronic PINs (Card-based prepaid load products)
Available only for e-PIN products
EX. LX RELOAD 54012345678/112233/ 2500/BDO/ADB Ave//464/007-261-50338-3/05-07-2008/11:30:12
RELOAD (vis Smart Money or GCash):
EX. LX RELOAD 54012345678/112233/ 2500/SMC 1234567890123456/987654321/05-07-2008/11:30:12
TRANSFER COMMAND (Technopreneur command ONLY)
Ex. LX TRANSFER 5412345678 112233 LXLOAD 2500 6212345678 09172042410
Members may send the following SMS command format for TextCare support:
As a Technopreneur, how do I 'sign-up TechnoUsers?
Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs.
What is GRO?
Are there requirements to earn my GRO?
What happens to my GRO if I fail to meet the requirements?
MyLX and XBIZ FAQs
What are the different SMS commands to access MyLX information?
For Business Center activation
Note: A confirmation SMS message will be sent to you upon receipt of CORRECT
Activation Code Registration (PPSC)
MYLX Encashment Request
Conversion of earnings to LX loadwallet
For XTREME BUSINESS (TAP)
XBIZ Encashment Request
Conversion of earnings to LX loadwallet
VMobile M-Power SIM FAQs
Why is the SIM on a 'pre-selling' stage?
What are the Special Features of the VMobile M-Power SIM Card?
What are the VMobile SIMs default features without the 'special features'?
Why did you release the VMobile M-Power SIM Card without the 'special features'?
Is it true that the VMobile M-Power SIM Card is already a menu based SIM?
I received an SMS broadcast
that the VMobile M-Power SIM menu is available for download under
Public Beta stage, what does this mean?
Will the use of VMobile M-Power SIM Menu be free from SMS charges?
How do I download the LoadXtreme menu to my VMobile M-Power SIM?
Will the menu be made available to all subscribers regardless of their telco subscription?
I have sent the LXTM command to 5986, but it seems there is no response, what should I do?
I noticed that the menu
does not have product selection features similar to a 'pull-down' menu
wherein users can just select the product they want to order, why is
Are all prepaid products available for access in the menu?
How do I access the menu?
How much is the Price of the VMobile M-Power SIM Card?
How do I purchase the VMobile M-Power SIM?
Can I authorize somebody to purchase the VMobile M-Power SIM on my behalf?
How do I purchase the VMobile M-Power SIM via VMobile Head Office cashier?
How do I purchase the VMobile M-Power SIM via LoadXtreme Online Shopping Cart?
Who are eligible or entitled to buy the VMobile M-Power SIM Card?
Can I buy more than one VMobile M-Power SIM Card?
What will I do if I lost my VMobile M-Power SIM Card? Can I get a replacement?
Is the VMobile M-Power SIM included already with our purchase of Gold or Silver myEnterprise package?
Would the VMobile M-Power SIM be available from Independent Business Centers (IBC)?
Am I required to replace my existing non-VMobile SIM with this VMobile M-Power SIM?
Would the VMobile M-Power SIM replace our Technopreneur/TechnoUser Access cards?
Updated 26th July 2012, Click Here for full updated list
Great news to all VMobile clients!
You can now do various transactions through your mobile phone, and make your LoadXtreme business more efficient through our new SMS-based commands. Send SMS to us to inquire about your myLX and RAP balance, points, activations, and more!
VMobile Technologies Inc. is proud to introduce its new SMS or Text-based commands for the convenience of its clients. Known for introducing and providing innovative prepaid loading system, VMobile understands the needs of its members – especially those who can rarely go online, not proficient in the Internet language, or even do not have Internet connection – who can only conveniently inquire about their accounts through SMS. Now, the answers to your queries are just one TXT away!
To know about these SMS commands, Click here.
BDO Auto-Debit now available!
Enjoy the convenience of replenishing your Load wallet thru your BDO bank account without ever leaving your home!
With BDO Auto-debit, all you have to do is send a Text message to LoadXtreme and your Technopreneur or TechnoUser account will subsequently be replenished within the day thru your BDO bank account. The amount indicated in your Text request will be debited from your BDO account. That’s hassle-free replenishment for your LoadXtreme loadwallet!
Just follow these simple steps and enjoy the convenience:
Important Notes: Minimum allowable amount is P500. Auto-debit commands sent beyond 4PM shall be processed the next banking day. Last batch of crediting is done at 7PM of each banking day.
Avoid the hassles of going to the bank and falling in line again just to get reloaded. Enroll your BDO account now!
Policy on myLX commission conversion to loadwallet
Loadxtreme Subscribers (Technopreneurs and TechnoUsers) can convert their sales commissions from selling LX Dealership Franchise Package, AXS Subscription Package, and AXS Reorder Package starting October 6, 2008.
LX Load Wallet conversion request is available only through Subscribers’ LX web log-in (http://mylx.biz or http://axs.loadxtreme.ph) – ‘Convert Earnings’ Menu. Minimum conversion amount is Php 1,000.00, subject to 10% Withholding Tax per transaction.
LX Load Wallet conversion request cut-off is every Friday; 7:00pm. Crediting of all successful conversions is every Wednesday; 7:00pm.